FAQ
Frequently Asked Questions (FAQ)
Q: Are maxolo® products safe for my cat?
A: Yes! All maxolo® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your cat’s safety and enjoyment in mind, ensuring countless hours of fun without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! You will receive a tracking number via email once your order is shipped. You can use this number to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us at service@maxolo.shop within 7 days of receiving your order and include photos. We will promptly provide a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are not possible. Please contact us immediately if you need assistance.
Contact Information
🏢 Address: FU LAM UNDERWEAR LIMITED
555 Yee Kuk Street, Workshop 2, 6/F, Yee Kuk Ind Ctr., Cheung Sha Wan Kowloon, Hong Kong
📞 Phone: +85223945130
✉️ Email: service@maxolo.shop
Q: Are maxolo® products safe for my cat?
A: Yes! All maxolo® products are crafted from non-toxic, pet-safe materials and undergo strict quality checks. They are designed with your cat’s safety and enjoyment in mind, ensuring countless hours of fun without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
Q: Can I track my order?
A: Absolutely! You will receive a tracking number via email once your order is shipped. You can use this number to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us at service@maxolo.shop within 7 days of receiving your order and include photos. We will promptly provide a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are not possible. Please contact us immediately if you need assistance.
Contact Information
🏢 Address: FU LAM UNDERWEAR LIMITED
555 Yee Kuk Street, Workshop 2, 6/F, Yee Kuk Ind Ctr., Cheung Sha Wan Kowloon, Hong Kong
📞 Phone: +85223945130
✉️ Email: service@maxolo.shop